Postcode: 2259. Use the information provided to contact the organisation. Videos to help maintain and protect your home, Safely delivering repairs and maintenance to your home, Responsive and Programmed Maintenance contract. Housing Offices (DCJ Housing) | Service NSW Includes Aboriginal people, families and communities, carers, disability and inclusion, seniors, youth, volunteering and advisory councils. We partner with contractors to deliver this high volume of maintenance work within strict timeframes, and to meet stringent requirements. Property maintenance issues and problems | Service NSW contact information for other useful organisations. NSW continues to invest more than any other state or territory. Housing and homelessness - Communities and Justice MyHousing mobile app | Service NSW That the Committee inquires into and reports on the management of public housing maintenance . PaGe 2 NSW HealtH Closing the gap: 10 years of Housing for Health in NSW The NSW Department of Health has been managing a health and safety focussed repair and maintenance program in Aboriginal community housing across NSW over the past 10 years. Department. DCJ is improving the experience of social housing tenants. We assess each complaint we receive and decide whether to take action on a case by case basis. Please call us to discuss whether we can help resolve your complaint. These contractors also respond to any reported lift outages or service disruptions on an urgent basis, to minimise inconvenience to residents. LAHC is committed to the safety and wellbeing of our tenants, and continues to implement a program that aims to enhance fire safety in buildings across our portfolio. Domestic Violence Line 1800 656 463 Link2home Homelessness 1800 152 152 Link2Home Veterans and Ex-Service 1800 326 989 Child Protection Helpline 13 2111 Around 640,000 maintenance requests were received and actioned in 2020/21. If we decide to make inquiries about your complaint we will contact FACS, the AHOor the LAHC to get further information about the issues you have raised. Maintaining a large property portfolio is costly work. . This inquiry was self-referred on 22 October 2020. We are changing the way social housing is delivered and how we respond to homelessness in NSW. You can complain to FACS by: phoning: 1800 422 322 [press 2] emailing: feedback@facs.nsw.gov.au. Generally, we cannot deal with complaints about community housing providers because they are usually not within our jurisdiction. You can report fraud, misconduct or corruption through our feedback tab. The MyHousing mobile app, from the Department of Communities and Justice (DCJ), helps you access your housing information using a smartphone. Residents can call us on 1800 422 322. World Square NSW . This phone line is open 24 hours/day, 7 days/week, 365 days/year. Thats an average of around 1,750 requests every day. That the Committee inquires into and reports on the management of public housing maintenance contracts in NSW, with particular reference to: The Parliament of New South Wales acknowledges and respects the traditional lands of all Aboriginal people, and pays respects to all Elders past and present. The Land and Housing Corporation (LAHC) owns the property and manages the Policies about applying for housing assistance, including private rental assistance, and for social housing tenants. We acknowledge Aboriginal people as the First Nations Peoples of NSW and pay our respects to Elders past, present, and future. connection to their country and culture. It contains annual reports, strategic plans, guides, policy documents, and open access LAHC has 163 lifts across its portfolio and has contracts in place with specialised lift maintenance providers to ensure our lifts stay in optimal condition. If there is, we may suggest changes to policies or procedures. Follow-up Review of the Management of NSW Public Housing Maintenance