Sign Up For Free G2Crowd Trusted. Find a variety of Fendi bags on 1stDibs. It goes against our guidelines to offer incentives for reviews. Ive been calling North American customer service for 3 weeks now and they been saying issue has been escalated. If any of you have baguettes that are light colored and hand beaded, check out the bag and see if there is any discoloration yet. Miscommunication and no updates , I will never order online from fendi again . This area comprises the Departments of Sales and Marketing Development, Customer Relationship Management, Private Clients Relations, Retail Training, and Wholesale & Travel Retail, all of which collectively operate the different processes that impact upon the companys retail network. We were told after they examined the slides that these tears are characteristic and not a defect!! I contacted the customer to say we had their parcel and asked if they had received ours. Thank you, I hope so too. We will reply to you as soon as possible. Shop Fendi Online | Nordstrom I was with a friend when she went to Fendi to complain about her purse, they did not want to hear anything and she got no satisfaction. We also ensure all reviews are published without moderation. FENDI - Client Services - Contact Us We're happy to help with any questions you may have regarding purchases, our products and corporate information. do you have a pic of your bag? AFRICA AND EUROPE +39 0633450130 - Mon-Fri 10am - 7:30pm CET ASIA Macau: +853 62626558 Mon-Fri 10am - 7pm CST Well Monday came and she told me nope. We're happy to help with any questions you may have regarding purchases, our products and corporate information. BBB Business Profiles are subject to change at any time. The item was bought in August 2021 and has a 2 year warranty. Favorite Designer I did everything right and quickly from 12/12 to Jan 2nd. Bought a trench coat for 4000. Relating to customer service only: Horrible. No repair, no exchange (even though they said they can see it is in perfect condition and hardly used), nothing. This Fendi monogram is distinguished by a tilting metal F-shaped clasp made of Nappa leather. I was really hoping it will hv optional additional hook for sling belt attachment. Surly that for Xmas they would have made this longer. They say for their returns you only have 14 days..! I have contacted FENDI twice. i've heard alot about fendi quality issues not so much with their evening bags, but alot with their SPY bags. We will reply to you as soon as possible. Three month on still trying to send the earings back to Fendi and waiting on a refund. The Department defines the most effective solutions to protect the company from various kinds of risks and to facilitate change, contributing to the achievement of company strategies. Contact Us | TomFord.com We will reply to you as soon as possible. If so, please contact me as I have opened a case with New Yorks 7 on your side. She took on the role of Creative Director in 2019 following the death of her predecessor, Karl Lagerfeld. 6. I tried on the coat and when I went to tighten the sides it was broke. Not purchasing anything from Fendi again period. After seeing all the reviews Im starting to worry I wont get a refund! But nope. Well guide you through the process. Basically gave me the runaround. Every store recalls the Maison through ever-changing ideas, colours, materials, and art and design pieces. They just keep sending the wrong paperwork to send back so DHL won't take it. Fendi email address and contacts - GetProspect Some of the add-ons on this site are powered by. Definitely a brand to completely avoid. He is the best there and below if my visit story: I walked in to FENDI store knowing no one from its staff, looking for a birthday gift. Terrible customer service from a so called high end company.