Damaged telephone poles (e.g. DoNotPay connects with multiple companies and can help you contact their customer service agents with ease. We build new connections every day, and that takes all kinds of people, with all kinds of skills. Whether youre suited to building our network out in the field, developing new products for our customers, or working to bringing in new business, theres a place for you at Openreach. If we can't find a fault or fix the problem online, we'll give you the option to book an engineer appointment. We build and look after the network that allows communication providers to offer phone, internet, and TV services to the nation. 10h01, Thanks for the replies. If the engineer asks if they can drill through a wall, for example, and clear 100% approval cannot be provided, the visit will be classed as "aborted". How (and why) Openreach deployed 30,000 iPhones to its engineers Precautionary measures update from Openreach. Openreach are continuing to install TalkTalk broadband and fixing faults without entering customers homes, where possible. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Openreach BT are purely a maintenance organisation who look after the telephone network, on behalf of the Service Providers, such as BT Retail, Sky, Talk Talk and Plusnet. Openreach BT need to know immediately if you think that any part of their network (outside the boundary of your property) has the potential to be a danger to the general public, if you notice that it has been damaged, or to report unsafe or messy BT Openreach worksites. [Option 2: engineer actions or speech were offensive and I felt that the visit should be aborted]. Loose, cracked or missing manhole covers. Missed OpenReach appointment: dispute process : 02920 03 03 03 These include cookies that allow the sharing of anonymous data with selected third-party partners. We use cookies to do things like offer live chat support and show you content we think you'll be interested in. How can I report damage to BT cables, poles, cabinets or manholes? 25-03-2023 We may also need to share your contact information with NHS Test & Trace. Template statement:the site contact should fill in and return a signed copy a photo taken with a mobile phone is acceptable. All You Need to Know Before Joining, How to Pay Your Houston Water Bills Online Hassle-Free, How to Remove My Case From The Internet Instantly, How to Recover Your Forgotten Workday Password Hassle-Free, Sending Money to an Inmate Has Never Been Easier, Credit Card Dispute Letter Template That'll Get Your Money Back, https://www.openreach.com/help-and-support/when-to-get-in-touch-with-openreach, To request permission to paint an Openreach cabinet with art, you'll need to fill out. Broadband not working? Full details of the OpenReach access requirements can be found in this article about RAMS (https://internetservices.freshdesk.com/en/support/solutions/articles/5000828807-openreach-rams-risk-assessment-and-method-statement-). and no service still. How to Contact BT Openreach? If you'd like to contact Openreach customer service, you'll need to be clear on your reasons for contacting the company so that your problem can be addressed right away. No matter what you need the BT phone number for, its important to know that BT has dozens of phone numbers. Interestingly, both EE and Openreach are owned by BT, so I am not sure why there is such a huge chasm of difference on their view of looking after customers. I was contactable via telephone on number _ _ _ _ _ _ _ _ _ _ [, OpenReach RAMS (Risk Assessment and Method Statement), Technicolor routers: remote access & local access, Bulk file rename to remove invalid characters, https://internetservices.freshdesk.com/en/support/solutions/articles/5000828807-openreach-rams-risk-assessment-and-method-statement-, Missed OpenReach appointment: dispute process, 2021 Last orders for fixed line broadband, 2020-11-05: OpenReach engineer COVID announcement, Be onsite for the entire duration of the appointment, Be familiar with where the wall socket is located at the premises (or where work is to be carried out), in order to have the engineer accompany them to it, Be contactable by mobile phone (preferred), or landline, Be alert to other possible side or rear entrances that an engineer, not familiar with the property, may arrive at, "Sorry, I just work here - I don't know anything about an Openreach visit", "I'm just a tradesman doing a job - I can let you in but I can't accompany you", Site contact could not hear door bell or knocking on the door, possibly due to being in a different area of the property, possibly due to noise, such as work taking place, Site contact was not "in" the property, perhaps instead sat in a vehicle outside the property, Site contact asks if the engineer could "call back in a minute" , because it was not convenient, Site contact was apathetic towards the visit being completed at that time, Site contact was offended by conduct or speech of engineer, and felt unable to allow the visit to continue.